1.Introduction
APEX HostMate ("APEX HostMate", "we", "us" or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit www.apexhostmate.com, purchase our hosting services, or otherwise interact with us (collectively, the "Services").
By using our Services, you agree to the collection and use of information in accordance with this Policy. If you do not agree with our practices, please do not use the Services.
2.Information We Collect
We collect information in the following ways:
Information you provide to us
- Account & contact data — name, email address, phone number, company name and billing address when you create an account or place an order.
- Payment data — billing details processed securely by our payment processors. We do not store full card numbers on our servers.
- Communications — information you provide when you contact support, submit a ticket, or respond to surveys.
Information collected automatically
- Usage data — IP address, browser type, device information, pages visited, and timestamps.
- Service data — logs, resource usage and diagnostic data necessary to operate and secure your hosting environment.
- Cookies — as described in Section 4 below.
3.How We Use Your Information
We use the information we collect to:
- Provide, operate, maintain and improve our Services;
- Process transactions, send invoices and manage renewals;
- Provision, configure and support your hosting, domain and SSL services;
- Respond to your enquiries and provide customer support;
- Send service-related notices, security alerts and administrative messages;
- Detect, prevent and address fraud, abuse and security incidents;
- Comply with legal obligations and enforce our Terms of Service;
- With your consent, send marketing communications you may opt out of at any time.
4.Cookies & Tracking Technologies
We use cookies and similar technologies to keep you signed in, remember your preferences, analyse traffic and improve the Services. You can control cookies through your browser settings; however, disabling certain cookies may limit your ability to use some features.
We honour "Do Not Track" signals where technically feasible and do not sell personal information for cross-context behavioural advertising.
5.How We Share Information
We do not sell your personal information. We may share it only as follows:
- Service providers — vendors who process payments, deliver email, provide infrastructure or analytics under contractual confidentiality obligations;
- Domain registries & certificate authorities — as required to register domains and issue SSL certificates on your behalf;
- Legal & safety — where required by law, subpoena, or to protect the rights, property or safety of APEX HostMate, our customers or others;
- Business transfers — in connection with a merger, acquisition or sale of assets, subject to this Policy.
6.Data Retention
We retain personal information for as long as your account is active and as needed to provide the Services. We also retain information as required to comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymise it.
7.Data Security
We implement administrative, technical and physical safeguards designed to protect your information, including encryption in transit (TLS), access controls, network firewalls and regular backups. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential.
8.Your Privacy Rights
Depending on your location, you may have the right to:
- Access, correct or delete the personal information we hold about you;
- Object to or restrict certain processing;
- Request a portable copy of your data;
- Withdraw consent where processing is based on consent;
- Lodge a complaint with your local data protection authority.
To exercise these rights, contact us at privacy@apexhostmate.com. We will respond within the timeframe required by applicable law.
9.International Data Transfers
We operate data centers in multiple regions. Your information may be processed in countries other than your own. Where we transfer data internationally, we use appropriate safeguards such as standard contractual clauses to protect your information.
10.Children's Privacy
Our Services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.
11.Changes to This Policy
We may update this Privacy Policy from time to time. We will post the revised version on this page and update the "Last updated" date above. Material changes will be communicated through the Services or by email. Your continued use of the Services after changes take effect constitutes acceptance of the updated Policy.
